Shipping policy

We work hard to ensure your PawBasket order reaches you quickly and safely.

All orders are typically processed within 1–2 business days after your order is placed.

Once your order ships, you will receive a tracking email so you can follow your package every step of the way.

During new product launches or peak seasons, processing times may occasionally be slightly longer.

Estimated delivery times once your order ships:

• Canada: 2–6 business days
• United States: 3–7 business days

Shipping times may vary depending on your location, weather conditions, or carrier delays.

We offer free standard shipping on orders over $100 where available.

The free shipping option will automatically appear at checkout once your order qualifies.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link.

This allows you to follow your order’s journey from our fulfillment center to your doorstep.

If you do not receive tracking information within 3 business days, please contact our team and we will gladly assist you.

Please double-check your shipping address during checkout.

We cannot guarantee successful delivery for orders shipped to incorrect or incomplete addresses provided during purchase.

If you notice an error after placing your order, please contact us as soon as possible so we can try to update it before shipment.

If your shipment appears delayed or lost, please reach out to our support team.

We will work directly with the shipping carrier to locate your package and resolve the issue as quickly as possible.

We design PawBasket products to elevate everyday walks with comfort, durability, and thoughtful design.

If you have any questions about your order, our support team is always here to help.

You can contact us anytime at help@pawbasket.co